Shipment Policy for Chirptopin

Effective Date: March 12, 2025

At Chirptopin, we aim to provide you with a seamless and efficient shopping experience. This Shipment Policy outlines our procedures, delivery methods, and other important details regarding shipping. By making a purchase through our website, you agree to the terms outlined in this policy.

Contact Information:

1. Shipping Locations

We offer shipping to both domestic and international locations. When you proceed to checkout, you will be able to enter your shipping address, and we will provide you with the available shipping options based on your location.

Domestic Shipping:

We ship to all 50 states within the United States. Domestic orders are typically processed and shipped from our warehouse in Louisiana.

International Shipping:

We also offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

2. Shipping Methods and Delivery Time

We offer various shipping methods, and delivery times vary depending on the shipping carrier, the shipping method selected, and the destination of the order. During checkout, you can choose from the following options:

  • Standard Shipping: Estimated delivery time of 5-7 business days for domestic orders.
  • Expedited Shipping: Estimated delivery time of 2-3 business days for domestic orders.
  • International Shipping: Delivery times for international orders may range from 7-21 business days, depending on the destination country.

Please note that delivery times are estimates and may vary depending on factors such as weather conditions, shipping carrier delays, or customs processing.

3. Order Processing Time

Orders are processed and shipped within 1-2 business days from the time the order is placed, excluding weekends and holidays. Orders placed after 5:00 PM (CST) or on weekends and holidays will be processed the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your shipment.

4. Shipping Charges

Shipping charges are calculated at checkout based on the shipping method you select, the weight of your order, and the destination. We offer free standard shipping for domestic orders over a certain threshold, which will be displayed at checkout.

For international shipments, shipping charges will be calculated at checkout based on the delivery destination and the weight of the package.

5. Tracking Your Order

After your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to track your order directly on the carrier’s website or by clicking the tracking link provided in the email.

If you encounter any issues with tracking or if the tracking information is not updating, please reach out to our customer service team at info@chirptopin.com, and we will assist you.

6. Shipping Delays

While we make every effort to ship orders on time, shipping carriers may experience delays due to factors such as:

  • Weather-related issues
  • High shipping volume (e.g., during holidays or sales)
  • Customs delays for international orders
  • Unforeseen carrier disruptions

If you experience a delay in receiving your order, we recommend checking the tracking information for updates. If the tracking shows no progress or the delivery time has passed, please contact our customer service team for assistance.

7. Incorrect or Missing Shipping Information

It is important that the shipping address you provide is accurate and complete. If an address is entered incorrectly or the shipment is undeliverable due to missing information, the package may be returned to us, and additional charges may apply for reshipping. Please ensure the following:

  • Correct street address
  • City, state, and ZIP code are accurate
  • Contact information is up-to-date

If you notice that your shipping address is incorrect, please contact us immediately at info@chirptopin.com or call (985) 448-1821. We will do our best to make adjustments before the package ships. However, once an order has been shipped, we cannot make any changes to the shipping address.

8. Lost or Stolen Packages

Chirptopin is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. However, we will work with the shipping carrier to investigate any claims of lost or stolen items. If your package is lost in transit, please contact us immediately, and we will assist you in submitting a claim to the carrier.

We recommend you track your package regularly and ensure someone is available to receive the package when it arrives. If you believe your package has been stolen, please file a police report and contact our customer service team for assistance.

9. Customs, Duties, and Taxes (International Orders)

For international orders, Chirptopin is not responsible for any customs duties, taxes, or fees that may be incurred by your country’s customs authorities. These charges are the responsibility of the customer and must be paid upon delivery.

Please check with your local customs office before placing an order to understand any additional charges that may apply.

10. Shipping Restrictions

Certain products may be restricted from being shipped to specific countries or regions due to local laws or regulations. If we are unable to ship an item to your location, we will notify you as soon as possible and issue a refund for the affected item.

11. Shipping Address Errors

If you enter the wrong shipping address, we will attempt to reach you before processing the order. However, once your order has been shipped, we cannot make any changes to the shipping address. If the address is incorrect and the package is returned to us, we may charge a fee for reshipping.

12. Customer Support

If you have any questions regarding our Shipment Policy or if you need assistance tracking your order, please feel free to reach out to us. We are here to help and ensure that your shopping experience is smooth and satisfactory.