Refund and Returns Policy for Chirptopin

Effective Date: March 12, 2025

At Chirptopin, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we are happy to assist you with returns and refunds, provided they meet our return criteria. This Refund and Returns Policy outlines the process for returns and refunds for products purchased from our website.

Contact Information:

1. Return Eligibility

We accept returns and offer refunds on products that meet the following conditions:

  • Return Timeframe: You may return your item within 30 days from the date of delivery.
  • Product Condition: The item must be unused, in its original condition, and in the original packaging. Items that have been opened, used, or damaged will not be accepted for a return or refund.
  • Non-returnable Items: Certain items, including custom-made or personalized products, and gift cards, cannot be returned or refunded unless they are defective.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@chirptopin.com or call (985) 448-1821 with your order number and details about the item(s) you wish to return.
  2. Return Authorization: We will provide you with return instructions and a Return Authorization Number (RAN) to proceed with the return.
  3. Shipping the Return: Pack the item securely in its original packaging (if possible). The Return Authorization Number must be clearly written on the outside of the return package. You will be responsible for covering the return shipping costs unless the product is defective or incorrect.
  4. Processing Your Return: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the item is in acceptable condition, we will proceed with the refund.

3. Refunds

Once your return is processed, we will issue a refund to the original payment method used for the purchase. Please note:

  • Processing Time: Refunds may take 5-7 business days to be processed and appear on your bank account or credit card statement, depending on your financial institution.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part (such as a defective or incorrect item).

If the return is approved, your refund will include the full purchase price of the returned item(s), minus any shipping fees or restocking charges (if applicable).

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact our customer service team immediately. We will arrange for a return, replacement, or refund, depending on your preference.

To report a damaged or defective item:

  1. Contact Us: Email info@chirptopin.com or call us at (985) 448-1821.
  2. Provide Photos: Please provide clear images of the damage or defect to help us resolve the issue more quickly.
  3. Return Process: We will provide instructions for returning the damaged or defective item, and we will cover return shipping costs in these cases.

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, you will need to return the original item and place a new order.

6. Cancellations

Orders can be canceled before they are processed and shipped. If you wish to cancel your order, please contact us immediately at info@chirptopin.com. Once an order is in processing or has been shipped, it cannot be canceled, but you can return the item once it has been delivered.

7. Restocking Fees

In some cases, a restocking fee may apply for returns. This typically applies to bulk orders, large items, or special orders. The fee will be clearly communicated to you before completing the return process.

8. Refund Method

Refunds will be issued to the original payment method. If the original payment method is no longer available (e.g., closed credit card account), we will issue the refund in the form of a store credit for future purchases.

9. Customer Support

If you have any questions or concerns regarding your return or refund request, please do not hesitate to contact our customer service team. We are here to assist you every step of the way.

By purchasing from Chirptopin, you agree to the terms outlined in this Refund and Returns Policy. Our goal is to ensure that you are fully satisfied with your purchase, and we are committed to providing a smooth and easy return process.

Thank you for choosing Chirptopin!