Refund and Returns Policy
Effective Date: January 7, 2025

At Chirptopin, we strive to ensure our customers are delighted with their purchases. If you are not completely satisfied, this Refund and Returns Policy outlines your rights and the steps to resolve your concerns.

1. Eligibility for Returns

You may return an item if:

  • The item was purchased directly from chirptopin.com.

  • The item is in its original condition, unused, and in the original packaging.

  • The return request is made within 30 days of purchase.

Non-Returnable Items:

  • Gift cards

  • Personalized or custom-made items

  • Items marked as final sale

2. Return Process

  1. Initiate a Return: Contact our customer support team at info@chirptopin.com or call (985) 448-1821 to request a Return Merchandise Authorization (RMA).

  2. Prepare the Item: Ensure the item is securely packed to prevent damage during transit.

  3. Ship the Item: Use a trackable shipping method to send the item to:

    • Address: 205 Carol St, Thibodaux, Louisiana

  4. Confirmation: Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refunds

Approved refunds will be processed as follows:

  • Original Payment Method: Refunds will be issued to the payment method used for the purchase.

  • Processing Time: Please allow up to 7-10 business days for the refund to reflect in your account.

4. Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

  • Contact us within 7 days of receiving the item.

  • Provide a photo of the defective or damaged item for verification.

  • We will ship a replacement item free of charge once the issue is confirmed.

5. Shipping Costs

  • Customer-Initiated Returns: The customer is responsible for return shipping costs unless the item was defective or incorrect.

  • Refund of Original Shipping Fees: Shipping fees for the original order are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with the following details:

  • Your order number

  • Photos of the damaged or defective product

We will work quickly to resolve the issue and send a replacement at no additional cost.

7. Contact Information

For questions about our Refund and Returns Policy, please contact us:

  • Hotline: (985) 448-1821

  • Address: 205 Carol St, Thibodaux, Louisiana

  • Email: info@chirptopin.com

  • Website: chirptopin.com

Thank you for choosing Chirptopin! We value your business and are here to ensure your satisfaction.